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FACTFILE

Version
1.1
Version history


Platform
Win95/98/NT4/Win2000/WinXP


Requirements
PC with one of platforms, listed above



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ORDERING

Shareware
Single User: $95
Network Enabled: $195

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AWARDS


from ZDNet



SCREENSHOTS


Sample Customer Tracking Screen


Advanced find dialog with integrated reporting


Registration wizard available from your applications



TrackDesk

TrackDesk is a full-featured customer tracking system designed specially for software developers. TrackDesk provides a tightly integrated system for customer tracking, support logging, help desk management, invoicing, licensing, registration coding and more. Single user and network versions are available.


SPECIFICATIONS
  • Standard Microsoft Outlook style interface
  • Written with Delphi using native components
  • xBase compatible databases
  • High capacity, high performance multi-user databases
  • Client/server options available for larger networks
  • Registration components are native Delphi and ActiveX
  • Registration codes use a secure 4 stage encryption
  • Import/Export in standard ASCII CSV (comma delimited) format
  • Y2K compliant


TRACKING FEATURES
  • Supports multiple database folders of each type
  • Keep track of individual persons within a customer company
  • Auto Date/Time and User name stamping for each entry
  • Reminder date for each entry automatically highlights red
  • Unlimited notes section for each entry
  • Track product serial numbers and quantity on hand
  • Custom reports and integrated full text search of all databases


OTHER FEATURES
  • Multiple-user security options for each area
  • Product Database with version history list
  • Help desk "knowledgebase"
  • Automatically create help desk items from support
  • Separate contact databases, easily turn contacts into customers
  • Integrated email system built in to TrackDesk
  • Newsletter database supports bulk-emailing with a "no soliciting" list
  • Authenticate registration codes by email or phone
  • Easily register/renew, or change LAN users remotely
  • Create imbedded registration files to distribute with your apps
  • ActiveX and Native Delphi registration components included


SCREENSHOTS




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